Some simple attitudes are worth a lot for a healthy living and everyone well-being. Be an aware and sympathetic user by practicing some citizenship lessons, including:

Different color elevators and seats must be preferably used by elderly people, pregnant women, people carrying babies, disabled or with reduced mobility people.

The first train door is preferably used to disabled or with reduced mobility people boarding. Observe such people boarding and leaving.

Collaborate for everything to remain clean. Throw the garbage in the garbage can!

Everyone is entitled to train and station safe and comfortable use. Check if your bags, purses and other belongings are of the correct size for you to carry. According to the Transport, Traffic and Safety Regulation (RTTS), the transported object maximum volume allowed cannot exceed 150x60x30 cm.

As per Law no. 13.457/16, pet transportation in Metro is allowed, as long as specific requirements are complied with (days, times, conditioning form/conditions and vaccine document), and also guide dog, as visually impaired person companion.

Customer rights and duties:
Receiving proper service that complies with regularity, punctuality, continuity, effectiveness, safety, up-to-datedness and courtesy requirements in service provision and feed reasonability.

Receiving from the Concessionaire and the State of Bahia information to support individual or collective interests related to transport, and also related to passenger public transport fee value.

Being treated with empathy and respect by Concessionaire collaborators.

Reporting to the Concessionaire and the Government of the State any problems detected.

Receiving from the Concessionaire and State of Bahia information on how to use the service with freedom of choice, observing the standards provided by the State of Bahia.

Paying trip and passenger public transport system access fees, except for situations provided by law and gratuities established by the State of Bahia.

Contributing to public asset good condition maintenance, through with services are provided.

Relying on communication channels with Concessionaire: service centers, electronic means, including internet website, e-mail address, fax, among others.

Concessionaire rights and duties:
Executing every service, control and activity related to Concession Agreement, with care and diligence, using the best applicable technique to every task performed.

Complying with legal provisions concerning Salvador and Lauro de Freitas Metro System.

Having equipment, accessories, Human Resources and materials required to optimal service provision.

Developing and implementing servicing procedures to emergency situations that involve Salvador and Lauro de Freitas Metro System users, keeping Human Resources and materials available.

Executing every service, control and activity related to the Concession Agreement, with care and diligence, using the best applicable technique available to every task performed.

Assuring proper service provision, as per article 6 of Federal Law no. 8.987/95, using every mean and asset available.

Executing management services and programs, as well as providing training to collaborators, in order to improve customer service and comfort.

Developing and implementing service plants to emergency situations that involve Salvador and Lauro de Freitas Metro System customers, keeping Human Resources and materials available.

Being liable to its collaborator and contracted third party behavior and efficiency, providing uniform for the required functions and conditions, and also bearing position indicative badge.

Servicing and providing proper service to general public and customers in particular.

Reporting to the population and customers in general, whenever there is public transport feed change, the new value and the effectiveness date.

Complying with legal provisions related Salvador and Lauro de Freitas Metro System operation.

Implanting in its organizational structure an ombudsman service linked directly to the Concessionaire Top Management.